When receiving a Less Than Truckload (LTL) freight delivery of a new HVAC unit for your home or business, proper preparation ensures a smooth, stress-free process. This guide from acunitsforless.com will help you navigate the steps to accept and install your unit, leading to a more comfortable and energy-efficient living space.
Return Policy
At acunitsforless.com, we offer a 30-day hassle-free return policy. If you're not satisfied with your recent purchase, you can request a return within 30 days of delivery for a full refund, provided the product is in new condition. [Learn more about our Return Policy here].
Preparing for Delivery
Ensure a successful delivery by planning ahead:
- Measure your installation space to confirm your new unit will fit.
- Clear the delivery path from the entrance to the installation site, removing any potential obstacles that may hinder the delivery team.
Liftgate Service: Essential for Large Deliveries
If your location lacks a loading dock or forklift, liftgate service is a crucial add-on for freight delivery. At acunitsforless.com, we offer FREE Liftgate Service* on qualifying orders.
A liftgate is a motorized platform attached to the back of an LTL delivery truck, designed to lower large equipment to the ground safely. This service is vital for oversized items (150 lbs. or more), which require curbside delivery. Availability depends on your local freight terminal.
*Free liftgate service applies to orders over $1,500 and is available in the lower 48 states.
Coordinating Delivery with the Carrier
To ensure a smooth delivery experience, reach out to the LTL freight carrier ahead of time to:
- Confirm the delivery date and time.
- Discuss any specific needs, such as liftgate service or an appointment-based delivery.
- Provide accurate contact information to stay updated on your delivery’s status.
Inspect Your Delivery Before Signing
It's essential to inspect your shipment thoroughly before signing the delivery receipt. HVAC equipment can be delicate, so check for both internal and external damage. If you notice any issues, contact us within 48 hours at (888) 286-0211, and be sure to provide photo evidence.
Note: We cannot be responsible for damage claims after 48 hours. After that time, you’ll need to file a claim directly with the shipping carrier.
Concealed Damage
In some cases, the packaging might appear damaged, but the unit inside is fine. If you suspect hidden damage, note "Possible Freight Damage" on the delivery receipt while the driver is present. If you discover damage later, filing a claim with the carrier will be simpler.
Obvious Damage
If the unit arrives with visible damage (such as crushed corners or torn packaging), take these steps:
- Take clear photos of the damage.
- Refuse the delivery.
- Contact us right away.
We will process the claim and coordinate an exchange for you.
Reporting Shipment Damage
To report any damage, email your name, phone number, and order number to help@acunitsforless.com. Be sure to include photos of the damage and the original packaging (if still intact).
Important: acunitsforless.com is not responsible for lost or damaged packages during transit. Contact us, and we’ll help file a freight claim with the carrier.
Signing the Delivery Receipt
Before signing the delivery receipt, ensure all damages or missing parts are properly documented. Failing to note any issues can complicate the process of filing a claim later.
Storing Your Unit
If you're not installing the unit immediately, store it in a dry, secure location to prevent damage from weather or other elements. Follow the manufacturer's storage guidelines to maintain the integrity of your HVAC system.
Professional Installation is Key
Hire a licensed technician to install your new HVAC system. Proper installation is critical for maximizing performance, energy efficiency, and the lifespan of your unit. Be sure to follow the manufacturer's guidelines and schedule regular maintenance to keep the system in optimal condition.
Register Your Product
Make sure to register your HVAC unit with the manufacturer to receive important updates, warranty coverage, and ongoing support for your system.
By following these simple steps, you can confidently receive your HVAC system via LTL freight delivery from acunitsforless.com and enjoy a more comfortable, energy-efficient home. Preparation and communication with the carrier are key to a successful delivery.
If you have any questions or need further assistance, feel free to contact us.